This Cancellation & Refund Policy describes how MetaFit Wellness (Romeja Wellness LLP) ("we," "us," or "our") manages cancellations and refunds for our subscription services. By subscribing to our services, you agree to the terms outlined in this policy.
We offer our subscriptions under "Free," "Premium," and "Enterprise" categories. You have the flexibility to choose the subscription plan that best suits your business requirements. Please review the features and pricing associated with each plan before making your selection.
Paid Subscriptions are billed on a monthly basis. The date of your first payment will be your billing date, and each subsequent payment will occur on that same date each month. If your payment method fails or is declined, we may suspend your access to the services until payment is successfully processed.
You must be at least 18 years old to use our services. During the onboarding process, you are required to upload a document supporting your age to verify your eligibility.
You can cancel your subscription at any time through your account settings or by contacting our support team. After cancellation, your subscription will remain active until the end of your current billing cycle, and you will not be charged for the next cycle.
You may modify your subscription plan or update your payment details through your account settings. Changes to your subscription plan will take effect from the start of your next billing cycle.
We do not offer refunds for partial months or unused services. Once a subscription is paid for, the service will remain available to you until the end of the current billing cycle, even if you choose to cancel early. In exceptional cases, such as billing errors, we may consider issuing a refund on a case-by-case basis.
We may share information with third-party service providers to facilitate our services, but they are obligated to maintain confidentiality and not use the information for any other purpose.
We may disclose information when required by law, to protect our rights, or to comply with legal processes. This includes responding to lawful requests from government authorities.
We do not store any financial details provided by you. All payment transactions are processed through secure, third-party payment processors.
We reserve the right to update or change our Cancellation & Refund Policy at any time. We will notify users of any changes by posting the new Cancellation & Refund Policy on our website and updating the "Last Revised" date at the top of this policy. Your continued use of our services following any such changes constitutes your acceptance of the updated policy.
If you have any questions about this policy or need assistance with cancellations or refunds, please contact us at hello@metafitwellness.com. Our support team is available to help you with any issues or concerns you may have.